Client Overview
With MicroGenesis as your trusted IT partner, you gain a reliable, agile, and future-ready managed service that empowers your business. Let us handle your IT complexities, so you can focus on what truly matters—growth, innovation, and success.
The Challenge
The client faced critical roadblocks that impacted efficiency and time-to-market:
The absence of a unified software development platform across the organization and its vendors.
Reducing vehicle development cycles from 60 months to 36 months for faster time-to-market.
Lack of visibility for software development, leading to production delays.
Our Approach
To tackle these challenges, we implemented a robust ALM
(Application Lifecycle
Management) solution:
Unified Software Development Platform:
Consolidated multiple vendor tools into a single, standardized and scalable ALM platform
Scalable Infrastructure:
Started with 2 servers, expanding to 24 servers supporting 2,000 BUs and integrating 15+ tools.
Language Support:
Established four accessible helpdesk channels—Hotline, Service Request Portal, Chat, and Email.
Agile Resource Management:
A team of 40 (scaling up to 52 during peak periods) ensures smooth operations for 30,000+ users, peaking at 45,000 users.
Automation & Cost Optimization:
Developed automated workflows, reducing IT spend while optimizing team efficiency.
Global Platform Reach:
Supporting 45,000 users across 55 countries, ensuring scalability and seamless collaboration.
24x7 support across hundreds of business units and divisions globally:
Established four accessible helpdesk channels—Hotline, Service Request Portal, Chat, and Email.
Knowledge Management & Business Continuity:
Implemented a structured knowledge-sharing system and an integrated Business Continuity Plan (BCP) at no extra cost. integrating 15+ tools.
The Business Impact
The transformation delivered measurable improvements in IT operations:
Accelerated Development Cycles
Reduced vehicle software development timelines from 60 months to 36 months.
Improved Reliability
Introduced a four-layer technical backup plan per shift to guarantee uninterrupted operations.
Saving Costs with a Centralized Platform
Enabled cost savings by consolidating R&D lab operations into a single, streamlined platform, reducing inefficiencies and overhead expenses.
Increased Efficiency & Reusability
Standardized development processes and enabled seamless software reuse across vendors
Optimized IT Spend
Enabled dynamic scaling of infrastructure and teams, ensuring cost efficiency