Streamline. Collaborate. Deliver with Confidence.
ITSM
Modern enterprises thrive on seamless service delivery. Yet, fragmented tools and disconnected teams often slow them down.
At MicroGenesis, we help you create a unified service view across your organization, where IT, DevOps, and business teams work together at high velocity to deliver smarter, faster, and more reliable services.
Improved Service Quality
Agile Workflows & Automation
Centralized Visibility & Control
Enhanced Collaboration
Increased Efficiency
Scalability & Compliance
Our Capabilities
Our ITSM solutions, built on Atlassian technologies and guided by ITIL best practices, bring structure, automation, and intelligence to every aspect of your operations, empowering teams to focus less on firefighting and more on innovation.
Our consulting-led approach modernizes your IT environment, automates key processes, and empowers Dev, IT Ops, and business teams to collaborate seamlessly, creating faster, more efficient, and more transparent service experiences.
Beyond Support Into Strategy
ITSM Consulting
ITSM Implementation
Integrations and Migrations
Custom Development
Consultant on Demand
Managed Services
ITSM Consulting
Transform how your organization delivers services with our strategic ITSM consulting expertise.
At MicroGenesis, our ITSM consulting practice goes beyond tool deployment, we focus on aligning people, processes, and technology to build a resilient, service-driven organization.
We assess your existing IT landscape, evaluate current workflows, identify opportunities for improvement across applications, tools, and methodologies, and design a custom ITSM roadmap outlining a clear, actionable strategy for adopting, integrating, and optimizing ITSM practices.
You’ll gain:
- A clear blueprint for ITSM adoption and scalability
- Streamlined service delivery processes across business and technology layers
- Improved visibility, accountability, and alignment across teams
- Practical, outcome-focused implementation guidance
ITSM Implementation
Build a robust, scalable ITSM foundation that drives lasting business value.
Our ITSM implementation services help you adopt and configure best-in-class processes and tools aligned with industry standards and tailored to yourunique environment.
From process design to tool configuration and change enablement, we ensure every implementation enhances service delivery, improves collaboration, and strengthens the link between IT performance and business outcomes.
You’ll gain:
- Customized ITSM workflows built on global best practices
- Scalable, automation-ready infrastructure for future growth
- Improved alignment between IT operations and business strategy
- Faster time-to-value with guided implementation support
Integrations and Migrations
Connect, consolidate, and modernize your IT ecosystem with confidence.
Our ITSM integration and migration services enable seamless connectivity between platforms, tools, and systems, powered by both out-of-the-box integrations and custom-built plugins. Whether you’re transitioning from legacy systems or unifying multiple environments, we ensure that data flows securely and processes run smoothly without disruption.
By establishing a cohesive ITSM framework, we help organizations reduce transition cycles, streamline automation, and optimize process efficiency, ensuring that every migration not only transfers data but transforms how your teams work.
You’ll gain:
- Smooth, risk-free migration across tools and platforms
- Unified data and process visibility
- Reduced downtime and faster transition cycles
- Enhanced workflow automation and system performance
Custom Development
Extend the power of your ITSM platform with solutions built just for you.
Our development team designs and builds custom add-ons, connectors, and accelerators that enhance functionality and tailor your ITSM environment to the way your business works.
Whether it’s integrating with third-party applications, automating unique workflows, or creating bespoke dashboards, we ensure your ITSM ecosystem delivers maximum efficiency and flexibility, helping you unlock greater value from your IT investments.
You’ll gain:
- Tailored add-ons and extensions for enhanced capability
- Seamless integration across enterprise tools and systems
- Faster workflows and improved team productivity
- Scalable, future-ready ITSM architecture
Consultant On Demand
Expert ITSM talent, when and where you need it.
Our Consultant on Demand service gives you access to seasoned ITSM professionals who can seamlessly integrate with your team, whether for short-term projects or long-term engagements.
From hands-on implementation and environment maintenance to coaching, performance optimization, and process refinement, our experts bring the skills and experience needed to keep your ITSM operations running at peak efficiency.
You’ll gain:
- On-demand access to certified ITSM experts
- Scalable engagement models to fit your project scope
- Real-time support for implementation and optimization
- Continuous knowledge transfer and best-practice guidance
Managed Services
Keep your ITSM environment optimized, secure, and always performing at its best.
Our Managed Support Services for ITSM deliver continuous, proactive care, covering everything from bug fixes and troubleshooting to upgrades, enhancements, and performance optimization. We go beyond reactive support to ensure your ITSM environment evolves with your business needs.
As a trusted ITSM partner, MicroGenesis provides flexible support plans backed by deep consulting expertise. We help you maintain a stable, high-performing system while driving continual improvement across your service management practices, ensuring your teams stay productive and your users delighted.
You’ll gain:
- 24/7 proactive monitoring and maintenance
- Faster issue resolution and reduced downtime
- Regular upgrades and performance optimization
- Continuous improvement aligned with business goals
| Service Request Management | Incident Management | Problem Management | Change Management | Knowledge Management | Enterprise Service Management (ESM) |
|---|---|---|---|---|---|
| Transform your service desk into a modern, structured, and responsive solution. | Minimize downtime and restore services faster. | Move from reactive fixes to proactive prevention. | Bring control and agility to every change. | Turn information into organizational intelligence. | Extend ITSM principles beyond IT. |
|
• Simplified request handling • Centralized visibility • Standardized fulfilment • Improved stakeholder experience |
• Faster resolution • Real-time insights • Clear communication • Improved service continuity |
• Root cause analysis • Elimination of recurring issues • Continuous service improvement |
• Clear change frameworks • Smarter resource allocation • Reduced risk • Streamlined approval processes |
• Centralized knowledge base • Improved collaboration • Greater transparency • Enhanced self-service |
• Unified service portal • Automated workflows • Stronger governance • Enterprise-wide efficiency |
The MicroGenesis Advantage
Transformation Not Just Implementation
At MicroGenesis, we build ecosystems of efficiency, trust, and collaboration. With over 20 years of industry experience and a strong foundation in Atlassian technologies , we deliver solutions that evolve with your business and accelerate measurable outcomes.
We focus on creating environments that are agile, intelligent, and user-centric, where technology enables people, and processes drive progress. Whether you need consulting, implementation, integration, or ongoing management, our experts ensure your ITSM journey is smooth, scalable, and strategically aligned with your goals.
Proven expertise with 400+ certified professionals across global time zones
Deep Atlassian partnership and ITIL-aligned service delivery frameworks
Scalable engagement models, from project-based consulting to full managed services
A 98% client satisfaction score backed by measurable business outcomes
Continuous innovation with automation, AI insights, and modern service practices
When you choose MicroGenesis, you gain more than an ITSM solution, you gain a long-term partner committed to modernizing how your organization delivers value.
Our Process
1. Staff Augmentation
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Hire On The Go
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Operational Efficiency
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Access to a Larger Talent Pool
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Competitive Edge – Cost Effective
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Expansion & Reduction capability
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Industry-Specific Skill Set
2. Project Development
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Assessment
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Technology Evaluations
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Solution Architecture
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Process & Tool Implementation
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Migration & Integration Services
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Consultant On-Demand Services
3. Managed Services
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Application Development
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Project Management
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Testing & Quality Assurance
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Application Maintenance
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Resource Augmentation
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Managed Support
FAQ's
What Services Does MICROGENESIS Offer?
MICROGENESIS provides a comprehensive range of digital solutions including application modernization, cloud services, and quality assurance to enhance business agility and efficiency.
How Can I Contact MICROGENESIS?
You can reach us via our contact page, email us at sales@mgtechsoft.com, or call us at +46 76 432 54 03 for any inquiries or support.
What Industries Does MICROGENESIS Serve?
We cater to diverse sectors such as automotive, BFSI, defense, manufacturing, medical, railways, and more, providing tailored solutions to meet industry-specific needs.
What Is Application Modernization?
Application modernization involves updating legacy systems to improve performance, scalability, and security, ensuring they meet current and future business demands.
Why Choose MICROGENESIS for Digital Transformation?
With 25 years of expertise, proprietary tools, and a customer-centric approach, MICROGENESIS delivers tailored solutions that drive measurable results and competitive advantage.