Client Overview
Our client is a global leader in automotive research and development, renowned for its engineering innovations. With over 175,000 employees and operations spanning multiple locations worldwide, managing IT services efficiently was a growing issue.
The Challenge
The client faced critical roadblocks that impacted efficiency and time-to-market:
The absence of a unified software development platform across the organization and its vendors.
Reducing vehicle development cycles from 60 months to 36 months for faster time-to-market.
Lack of visibility for software development, leading to production delays.
Our Approach
To tackle these challenges, we implemented a robust ALM
(Application Lifecycle
Management) solution:
Unified Software Development Platform:
Consolidated multiple vendor tools into a single, standardized and scalable ALM platform
Scalable Infrastructure:
Started with 2 servers, expanding to 24 servers supporting 2,000 BUs and integrating 15+ tools.
Language Support:
Established four accessible helpdesk channels—Hotline, Service Request Portal, Chat, and Email.
Agile Resource Management:
A team of 40 (scaling up to 52 during peak periods) ensures smooth operations for 30,000+ users, peaking at 45,000 users.
Automation & Cost Optimization:
Developed automated workflows, reducing IT spend while optimizing team efficiency.
Global Platform Reach:
Supporting 45,000 users across 55 countries, ensuring scalability and seamless collaboration.
24x7 support across hundreds of business units and divisions globally:
Established four accessible helpdesk channels—Hotline, Service Request Portal, Chat, and Email.
Knowledge Management & Business Continuity:
Implemented a structured knowledge-sharing system and an integrated Business Continuity Plan (BCP) at no extra cost. integrating 15+ tools.
The Business Impact
The transformation delivered measurable improvements in IT operations:
Accelerated Development Cycles
Reduced vehicle software development timelines from 60 months to 36 months.
Improved Reliability
Introduced a four-layer technical backup plan per shift to guarantee uninterrupted operations.
Saving Costs with a Centralized Platform
Enabled cost savings by consolidating R&D lab operations into a single, streamlined platform, reducing inefficiencies and overhead expenses.
Increased Efficiency & Reusability
Standardized development processes and enabled seamless software reuse across vendors
Optimized IT Spend
Enabled dynamic scaling of infrastructure and teams, ensuring cost efficiency
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