Workforce Reimagined. Operations Redefined.
Managed Services
Seamless Operations
Reduced Downtime
Mitigate Risks
Business Agility
Ensure Resilience
Managed Services Tailored for Transformation
With over 25+ years of industry experience, MicroGenesis brings together 15+ proven business solutions and a strong network of 15+ strategic partnerships to help organizations overcome complex IT challenges.
Backed by a team of 400+ certified professionals, we offer round-the-clock support across all time zones, including language support to ensure uninterrupted operations. Our dedication to client success is reflected in a 98% CSAT score, measurable productivity gains, and cost savings exceeding 25% for our 300+ active clients.
Specialized Service Desk
- Dedicated team of IT specialists for application, product, and infrastructure support
- 24/7 multilingual support across multiple service windows
- Easy access to experts via call, portal, chat, or integrated Teams chat.
Service Integration and Management (SIAM)
- A single integration layer managing multiple service providers in your IT landscape.
- Centralized accountability and governance structures for service delivery.
- Proactive risk management and streamlined service coordination.
- Implementation and customization of ITIL-based processes.
- A unified IT service management experience for better efficiency and transparency.
Application Management Services & Proactive Monitoring
- Custom application development, integration, and ongoing support.
- Track and manage to identify and resolve application issues before they impact business operations.
Cloud Infrastructure Support
- Seamless migrations between on-premises, cloud environments and hybrid.
- Ongoing platform support for cloud-hosted applications.
Agile Workforce Expansion
Ramp up project delivery with on-demand tech talent integrated within weeks, without the hiring overhead.
Global Outsourcing Solutions
Hybrid nearshore + offshore delivery for QA, operational support, and IT helpdesk, optimized for cost and collaboration.
Enterprise Training
Beyond Support Into Strategy
The MicroGenesis Advantage
At MicroGenesis, we understand that every business is unique, with its own goals, challenges, and pace of growth. That’s why we don’t just offer services, we deliver solutions tailored to your specific needs. Our approach combines deep technical expertise with business-centric thinking to ensure your IT operations are not only reliable but also aligned with your strategic priorities.
Customized IT Solutions
We don’t believe in one-size-fits-all. Our solutions are designed to fit your business, not the other way around.
Proactive Management
Stay ahead of disruptions with predictive monitoring and preventive action, ensuring continuous business uptime.
End-to-End Accountability
Enjoy the simplicity of a single point of contact for fully integrated and managed services.
Cost Optimization
Streamline your IT spending with scalable, efficient service models that deliver measurable savings.
Multilingual Expertise & Flexible Engagement Models
Benefit from global-ready support in multiple languages and flexible engagement models tailored to your business context and growth stage.
Certified Excellence
Our processes and quality standards are backed by globally recognized certifications including ISO 27001:2022, ISO 9001:2015, and CMMI Level 3.
Flexible Global Delivery
Track Record with Fortune 500s
Let’s Rethink What Your Ops Team Can Do.
Our Process
1. Discovery & Needs Assessment
We begin by conducting an in-depth analysis of your IT landscape, current workflows, pain points, and business objectives. This phase helps us understand your unique challenges and priorities, forming the foundation for a tailored service strategy.
2. Solution Design & Roadmapping
3. Onboarding & Transition
4. Service Execution & Optimization
5. Governance & Reporting
Our Engagement Model
Staff Augmentation
- Hire On The Go
- Operational Efficiency
- Access to a Larger Talent Pool
- Competitive Edge – Cost Effective
- Expansion & Reduction capability
- Industry-Specific Skill Set
Project Development
- Assessment
- Technology Evaluations
- Solution Architecture
- Process & Tool Implementation
- Migration & Integration Services
- Consultant On-Demand Services
Managed Services
- Application Development
- Project Management
- Testing & Quality Assurance
- Application Maintenance
- Resource Augmentation
- Managed Support
FAQ's
What Services Does MICROGENESIS Offer?
MICROGENESIS provides a comprehensive range of digital solutions including application modernization, cloud services, and quality assurance to enhance business agility and efficiency.
How Can I Contact MICROGENESIS?
You can reach us via our contact page, email us at sales@mgtechsoft.com, or call us at +46 76 432 54 03 for any inquiries or support.
What Industries Does MICROGENESIS Serve?
We cater to diverse sectors such as automotive, BFSI, defense, manufacturing, medical, railways, and more, providing tailored solutions to meet industry-specific needs.
What Is Application Modernization?
Application modernization involves updating legacy systems to improve performance, scalability, and security, ensuring they meet current and future business demands.
Why Choose MICROGENESIS for Digital Transformation?
With 25 years of expertise, proprietary tools, and a customer-centric approach, MICROGENESIS delivers tailored solutions that drive measurable results and competitive advantage.